EVO PrePaid FAQs
EVO offers a wide variety of exciting prepaid packages that are designed to suit your lifestyle, providing our customers maximum flexibility to choose the package that best suits their needs as well as their pocket.
Q1. What are the packages offered by PTCL for EVO prepaid package?
EVO offers Volume Based as well as time based packages tailored to suit the needs of our individual customers, starting from as low as Just Rs.100 for EVO
Day Pass to Rs.2000 for MAX.
Q2. What card do I need to recharge by account?
You can recharge your account by using PTCL Vfone scratch card, available in denominations of 100,300, 500 &1000.
Q3. How do I recharge my Evo Prepay Account?
To recharge your account simply open the “soft phone” from your Evo Software and dial 1015. Press 1 after language selection to recharge your account. Enter your 13 digit Vfone recharge voucher number. To recharge more balance, please repeat the process.
Q4. When is my account balance deducted?
Your account balance is deducted the first time you connect to the internet. The validity of your account is automatically extended as per your subscribed package.
Q5. How do I check my account balance?
To check your account balance, simply open the “soft phone” from your Evo Software and dial 1015. Press 2 after language selection to check the remaining
balance in your account.
(Please note that as per our system working, the first time you connect to the internet, your balance would drop down to Re.1 but this would have no effect
on your browsing ability)
Q6. How can I check my usage limit?
Customer can get their usage by emailing at evo.support@ptcl.net.pk or by dialing our 24/7 Toll Free helpline number 1218.
Q7. How can I change my Evo Prepay Package?
To switch a package, postpaid customers can contact any of your nearest OSS/CSC. Package switch would take place within 24 hrs.
Prepaid customers, can however have their package switched by sending an email to evo.support@ptcl.net.pk or calling our Toll Free helpline 1218 or 1236. Your package will be switched within 24hours.
Q8. Can I change from Postpay Packages to any Evo Prepay Package and vice versa?
Yes; you can switch your package anytime you wish to change. To make a package change, please visit any of your nearest OSS/CSC with a paid telephone bill
Q9. What if I switch to a postpaid package, when I still have balance valid in my Prepay account?
If you switch to a postpaid package with unutilized balance in your prepaid account, the unutilized balance would not be carried forward and billing for the package would be done separately as per the package requirements.
Q10. What if I have unutilized balance in my Prepaid account and I want to switch to another prepaid Package?
In Case of any package switches, the unutilized balance is washed out. You’ll have to load a new card as per the package requirements; to get connected.
Time Based package FAQS
Evo Time Based Packages
| Packages |
Monthly Charges |
Time |
Additional Usage / Hour |
| Day Pass |
Rs. 100/Day |
24 Consecutive Hours |
- |
| LITE |
Rs. 1199 |
50 Hours / 30 Days Validity |
Rs.21 |
| MAX |
Rs. 1999 |
Unlimited / 30 Days Validity |
Rs. 0 |
Q1. What is the validity of Evo DayPass Package?
Evo DayPass package is valid for 24 hours with unlimited data downloads. The validity starts from the first time you connect to the internet. You will be charged Rs.100/day only for the days you use your Evo connection.
Q2. In Daypass package, is Rs.500 card valid for 5 consecutive days or subscriber can select any days of the month?
The biggest advantage of this package is that the subscriber pays only for the days they use the service and the unused balance remains in their account till the validity of the card loaded.
Q3. What is the validity of Evo Lite Package?
Evo Lite package is valid for 30 days. You must use your 50 free hours in 30 days as they will not be rolled over to the next month.
Q4. What will be the charges in Evo Lite Package after the first 50 hours?
You will be charged Rs.21/hour after the first 50 hours of usage.
Q5. What is the validity of Evo Max Package?
Evo Max package is valid for 30 days. The validity starts from the first time you connect to the internet. There is no data volume download limit within these 30 days.
Q6. When will my Package Activation Charges be deducted?
Your package activation charges will be deducted the first time you connect to the internet after selecting your desired package. You must have enough balance in your account to start using your desired package at the time you connect.
Q7. What is the billing cycle in prepay packages?
Subscribers get the full validity of 30 days (starting from the first connection) for EVO Max and EVO Lite package irrespective of the calendar dates. This gives subscriber complete freedom to enjoy prepay in true spirit.
Q8. If I am out of balance, will I be charged for the time period I am not using the EVO Service?
Once the package expires (24 hours for Day Pass, 30 days for EVO Max and EVO Lite), there is no deduction for the time period that you are out of balance and not using the EVO services. You can reactivate the service anytime by recharging your account.
Evo Volume Based Packages
| Packages |
Monthly Charges |
Volume |
Additional Usage / Mb |
| GO |
Rs. 799 |
1 GB |
Rs. 2 |
| 2GB LITE |
Rs. 1199 |
2 GB |
Rs.1 |
| Wiz |
Rs. 1499 |
5 GB |
Rs. 0.75 |
| Max |
Rs. 1999 |
Unlimited |
Rs.0 |
Q1. What can I do with 1 GB?
- Send 700 emails
- Download 65 music tracks
- Download 30, two-minute videos, and
- Browse online for 30 hours
Q2. What can I do with 2 GB?
- Send 1400 emails
- Download 130 music tracks
- Download 60, two-minute videos, and
- Browse online for 60 hours
Q3. What can I do with 2 GB+?
At peak timing (7 am to 12 am) you can use as of the above 2 GB package and from 12 am to 7 am there is no end to it, download as much as you can.
Q4. What can I do with 5 GB?
- Send 3500 emails
- Download 325 music tracks
- Download 150, two-minute videos, and
- Browse online for 150 hours
Q5. What can I do with Unlimited?
- Send unlimited emails
- Download unlimited music tracks
- Download unlimited videos, and
- Browse online for unlimited hours
Q6. What is the package validity?
All packages are valid for 30days; starting the day you connect to our network for the first time.
Q7. When will I be billed for the service usage?
Customer will be charged monthly charges at the time of package subscription.
Q8. How can I check my usage limit?
Customer can get their usage by emailing at evo.support@ptcl.net.pk or by dialing our helpline 1218.
Q9. How can I recharge my EVO account?
The mode of payment will be through Vfone Prepaid Scratch Cards rechargeable through 1015
Q10. What speed I will get on this package?
- 300Kbps-600Kbps Average Download Speed (bursts up to 3.1Mbps),
- 200Kbps-500Kbps Average Upload Speed (bursts up to 1.8Mbps).