ZONG was launched with a commitment to add value to the customer’s communication experience. This is why ZONG has been the fastest growing telecom company in Pakistan. ZONG has introduced numerous services that not just make communication affordable but also make it more exciting. Keeping all these things in perspective ZONG now launches VOICE BUNDLES for its prepaid subscribers. Using these Voice Bundles customers will get free minutes and SMS against an upfront payment. Customers will have 3 options available to select from. These 3 options are mentioned below

Voice Bundle Package

*Customers can subscribe to these Voice Bundles by calling 912 and selecting their preferred bundle of choice or typing “sub” and sending an SMS to 912.

FAQ

How can subscriber activate the voice bundles?

Customer needs to send an SMS to 912 with “sub” and bundle option or dial 912

How many bundle option are there to choose?

Customers can choose from 3 bundle options Rs. 100, Rs. 500 and Rs. 1000

What are the activation charges of voice bundle?

Customers can choose from 3 bundle options Rs. 100, Rs. 500 and Rs. 1000

Are the activation charges of voice bundle inclusive or exclusive of tax?

The activation charges are exclusive of tax 19% tax will be applied

What is the validity of the voice bundles?

Rs. 100 voice bundle has a validity of 15 days, the rest have a validity of 30 days

How many times can a subscriber subscribe to the offer?

A customer can subscribe to the offer as many times as they want in the validity period

Can this service be subscribed by any other way?

Yes, by dialing 912 IVR and selecting one of the bundle option

What is the expiry of the free minutes and SMS?

The expiry is of the bundle as given above, however, on re-subscription only the free minutes will be rolled over

Are the free minutes and SMS only for onnet?

The Free minutes and SMS are both onnet and offnet

What will happen once free minutes are completely utilized?

Once the free minutes are utilized the charging will be as per package plan

What is the last date of the offer?

This is a limited time offer

Is this offer valid for pre paid only?

Yes this offer is only valid for all pre paid packages

Free e-mail and anti spam service for Broadband Subscriber

Pakistan oldest and largest IP service provider brings you a mark of association.
Where every PTCL Broadband Connection get a free Personalized e-mail ID for life and enjoy the most reliable, spam free service.

Click the following link to avail the Free Email account service:

Highlights:

• PTCL broadband customers will get a free for life personalized e-mail account with 50mb of space.
• Broadband keeps you connected to high speed internet all the time.
• Economical packages for students
• Special packages for corporate and individuals
• Access to free movies, music, classical Pakistan plays, famous cricket matches, educational and religious contents exclusively for PTCL broadband customers.
• PTCL achieving the important milestone of taking broadband into over 414 cities/towns across Pakistan

Pakistan Telecommunication Company Limited is offering special 30% discount package for the students on 1 Mbps connection on high speed broadband services.

Pakistan Telecommunication Company Limited is giving better services to growing student segment of Broadband customers in recent years with the confidence that this package will continue to facilitate students in their educational requirements.

PTCL by launching this package has again reinforced its commitment to provide its customers with seamless services to fulfill the requirements of all the segments of rapidly growing family of PTCL Broadband customers.

EVP Multimedia and broadband, Syed Zomma Mohiuddin said that the aim behind offering this package is to provide uninterrupted service to all our existing and new student customers. He also said that we take this opportunity to thank the loyal customers of PTCL in displaying great faith in Broadband services being offered.

All other packages of greater than 1 Mbps i.e., 2 Mbps and 4 Mbps on high speed broadband services will not have the student package discount applicable which is effective from 1^st March 2010 onwards.

Broadband Student Package

Option 1 & 2: Order registration by submitting form at ‘PTCL OSS/CSCs’ OR emailing the form to ‘ PTCL Contact Center’.

1. Kindly visit the broadband student link and access the form http://www.ptcl.com.pk/student/index.php
2. If your institute is registered with PTCL, then please process with the filling of the form. In case your institution / university is not yet registered with PTCL then please request your institute / university administration to do by calling 0800-80800.
3. After completing the form, press “Submit Your Request” tab.
4. A link will appear on the top of the page to download the form in PDF format. Please Download the PDF file and have it printed.
5. This printed form has to be then validated (signed and stamped) by any of the following officials of your institute/ university.
   
   • Dean
   • Principal
   • Head of the Department
   • Professor
   • Lecturer
   • Any faculty member or
   • Administration staff of your institute

The completed and validated form can be taken to the PTCL One Stop Shops or customer services Centers for order entry and validation. OR the completed and validated form can be scanned and emailed to the following email address: student.broadband@ptcl.com.pk

1.    The order can also be placed by calling contact center 0800-80800
2.    The call center agent will guide you through the procedure of order registration and validation of your request by our CSR contacting your institute/university administration.

FAQs – PTCL Broadband Student Package

Q No.1 What is Broadband Student Package?

Student Broadband Package is a special discounted offer for students, faculty members, and administrative staff of Universities, institutes and Schools.

Q No.2 How would I know PTCL Broadband Student Package is available in my city?

Student Broadband Package is available in more than 318 cities across the Pakistan including Islamabad, Lahore, Rawalpindi, Karachi, Peshawar, Hyderabad, Quetta, Faisalabad, Multan, Gujranwala, Sialkot, and Sheikhupura. New cities are updated regularly. To know Student Broadband package is available in your city? Please call at our help line 1236

Q No.3 How much I have to pay for the Broadband Student Package?

Student Broadband package is available on 1 MB connection with the following applicable tariffs

DSL-1Mbps @ Rs.839 per month (unlimited download)

Q No.4 How can I apply for the Broadband Student Package?

You can apply for the Broadband Student Package from either of the following two ways

1. 1. Order Booking at 0800 80 800

The order can be placed by calling our contact center 0800-80800.The call center agent will guide you through the procedure of order registration and validation of your request.

1. 2. Order booking via Online Application Form

Students and Faculty /Staff members can apply online for Student Package through URL (http://www.ptcl.com.pk/student/index.php) or visit www.ptcl.com.pk

An Order Entry form will be displayed fill it with the requested information and press “Submit Your Request” tab.

An option will be available on top of the page to download the form in PDF format. Please download the file and have it printed and validate it from your concerned institute.

Q No.5 How can I validate the online application form and who is eligible to validate it?

You can validate the printed form from your institute/university. The below officials of your institute/university can validate (Sign and stamp) the form

v     Dean/Principle

v     Head of the Department

v     Professor /Lecturer

v     Any faculty member or Administration staff of your institute

The completed and validated form can be taken to the PTCL One Stop Shops or Customer Services Centers for order entry and validation. It can be scanned and E-mailed to the following address student.broadband@ptcl.com.pk

Q No.6 I have applied for the Broadband Student Package but I have not heard anything from PTCL?

It takes normally seven days for the application to be processed and validated through the concerned officials of the PTCL. There are different reasons for the delay

v     Your application is not validated.

v     Your institute has not confirmed your association with the institute.

v     We are not able to contact your institute.

Once your application is verified PTCL personnel will contact you for the provisioning of the services. For the status of your application please call at 1236. 

Q No.7 What will happen once the application for Broadband Student Package is submitted?

Once application is successfully submitted, we will process you application for verification and once your application is verified you will be intimated accordingly for the provisioning of the services.

Q No.8 Can I avail Broadband WiFi service on Broadband Student Package?

Broadband WiFi service is not available to Student Broadband Customers.

Now PTCL offers Pakistan’s First Entertainment Portal completely free for its DSL Customers. Experience true broadband entertainment, listen or download melodies, songs, watch classic movies, Cricket Matches, PTV Plays , Online learning, Gaming, listen to religious Naats and lots of fun.
Now your DSL connection is much more than just speed, it is entertainment and fun!

PTCL BUZZ is an entertainment portal which is FREE & EXCLUSIVELY AVAILABLE only for PTCL broadband users. PTCL Buzz has a huge library of content including the best of English and Urdu movies, dramas, Sports, Live radio, Religious programmes and over 10,000 songs to choose from.

PTCL Buzz FAQs:

FAQs on PTCL BUZZ

What is PTCL BUZZ?

PTCL BUZZ is a complete entertainment portal available to all PTCL Broadband subscribers through PTCL website www.ptcl.com.pk

PTCL BUZZ offers online streaming and  free access to movies, music, classical Pakistani plays, famous cricket matches, educational and religious contents exclusively for PTCL broadband customers

How can I access PTCL BUZZ?

You have to be a subscriber of PTCL Broadband service in order to access PTCL BUZZ. Visit www.ptcl.com.pk and click on the PTCL entertainment portal banner to logon to PTCL BUZZ.

Will I be charged for using PTCL BUZZ?

No, you will not be charged for using PTCL BUZZ. Access and downloading from PTCL BUZZ is absolutely free for PTCL Broadband subscribers.

Can I access PTCL BUZZ having DSL connection from any other company?

No, the access to PTCL BUZZ is only exclusive to PTCL Broadband users.

Can I see the movies on my TV?

No, the content can only be viewed on a PC.

Do you upload new movies / content?

Yes, we frequently upload new movies and other content on  PTCL BUZZ.

Do I have to pay anything extra for the movies I would like to watch?

No, you will not have to pay anything for viewing of the content that is available on PTCL BUZZ. You can watch as many times as you like.

What exactly do you have on PTCL BUZZ?

•           Movies, English & Urdu

•           Songs, English, Urdu, Regional and International

•           Sports, Cricket Matches

•           Naats, Qawalees

•           Live Radio

•           PTV’s old classic dramas

Download Broadband Installation Guide :

• Huawei (PDF) (ZIP)
• Shiro (PDF) (ZIP)
• ZTE_831 Series (PDF) (ZIP)
• ZTE-ZXDSL 831D (PDF) (ZIP)
• Zyxel (PDF) (ZIP)

Packages

Installation Charges

To subscribe to PTCL broadband service call 0800 80800

For complain registration please call 1218

Broadband FAQs

Access to free movies, music, classical Pakistani plays, famous cricket matches, educational and religious contents exclusively for PTCL broadband customers on ‘Buzz’ broadband web content infotainment portal.

Broadband Pakistan (Unlimited)

PTCL Broadband is the largest and the fastest growing Broadband service in Pakistan.  In less than three years of it launch, PTCL has acquired  423,181 Broadband customers in over  414 cities and towns across Pakistan, leading the proliferation and awareness of Broadband services across Pakistan.

Experience the Internet at its fastest with high-speed access from Broadband Pakistan, simultaneously, enjoy Voice service over the same telephone line without any extra cabling connections! Broadband Pakistan offers DSL service with unmatched reliability, affordability and connectivity.

Features

• Cost effective Always On Internet access
• High speed data download
• Unlimited download
• Free Modem
• Convenient ordering on phone and web
• No upfront charges

“Broadband Pakistan is now available in over 414 cities/towns including Lahore, Karachi, Islamabad, Rawalpindi, Quetta, Faisalabad, Multan, Hyderabad, Peshawar, Gujrat, Gujranwala and Bhawalpur.
With the option of subscribing to the speed of (1Mbps, 2Mbps,) and (4Mbps) packages, you can now choose one that best suits your surfing style.

PTCL has launched a Broadband WiFi Service to its fixed line Broadband that gives users the access to use broadband service any where with in a house.

• Pakistan’s fastest broadband service with in house WiFi facility
• Multiple people can access high speed broadband at the same time on a single broadband connection.
• Secure, password enabled protection to avoid any misuse
• Broadband connectivity with all WiFi enabled devices including, Desktops, laptops, PSP and cell phones etc.
• Strong WiFi signal up to 54Mbps
• Rs 500 Installation charges

Charges:

FAQs

Q No. 1.   What does WiFi mean?
The term WiFi means Wireless fidelity. WiFi allows local area networks (LAN’s) to be deployed without wires for clients’ devices.

Q No. 2.  What is a WiFi Technology
WiFi is a wireless networking technology that uses radio waves to provide wireless high-speed internet and network connections. WiFi works without any physically wired connection between sender and receiver by using radio frequency (RF) technology.

Q No. 3.   What is PTCL Broadband WiFi Service?
PTCL Broadband WiFi Service provides its fixed line broadband customers with high speed wireless broadband connectivity any where with in the house.

Q No. 4.   What are the benefits of PTCL Broadband WiFi Service?

PTCL Broadband WiFi service enables multiple and simultaneous broadband connectivity sessions using multiple devices such as Desktops, Laptops, PSP’s etc in a wire free home environment.

• It provides a quick and wire free Broadband and Smart TV installation at the customers premises.
• It enables in-house wireless broadband connectivity on the fastest fixed line broadband connection in Pakistan
• It is secured through password enabled protection to ensure that only the household users can access the service.

Q No. 5.  What is the Difference between Wireless broadband and WiFi DSL?
Wireless products such as Wi-Max and GPRS etc provides long range connectivity however these products have drawbacks such as inconsistency in connectivity and loss of signals depending on various factors such as change in weather or congestion in network etc. Whereas WiFi is a short range wireless technology that offers consistent and reliable broadband connectivity at the customer’s premises and users’ can enjoy the fastest fixed line broadband connectivity with flexibility to move any where with in the house.

Q No. 6.  What hardware does a computer require to access a wireless network?
Any computer or Laptop would need an internal or external wireless network adopter to be WiFi enabled. More over PTCL also provides a WiFi enabled USB dongle / Stick, in case the customer does not have a WiFi enabled system i.e. desktop PC etc.

Following are the monthly Broadband WiFi Service Charges

PTCL in its endeavor to provide quality services at affordable prices to its subscribers, has yet again come up with an amazing Tariff for its wire line subscribers. PTCL wire line subscribers will now be able to call anywhere in Pakistan at Rs.1 per minute and enjoy talking to their loved ones or business associates without worrying about the cost.

• Rs. 1 per minute for all Local and Nationwide Long Distance Calls (PTCL to PTCL and PTCL to Vfone)
• Free Conference Call Service for all PTCL Wire line subscribers from 1st March-2010 to 31st Dec-2010

For information PTCL Helpline 1236

Song Dedication & Music Station Services

PTCL and UFONE further present two amazing services of its kind i.e. Song Dedication & Music Station Service now accessible from PTCL landline and VFONE set. These services can really rock your world in times when you are tense at work or home or want to relax someone through Music. With it easy service mechanics you can access these services by dialing a short access code from your PTCL landline or VFONE set and can simply enjoy good music, always available through call away.

Song Dedication Service:

Through Song dedication service, selected song from six exciting categories (English, Pakistani, Bollywood, Love Classics, and Punjabi) can be sent to any number, any network in the country. The songs can be selected by simply selecting from IVR. PTCL customers will dial an access code 1011 from PTCL landline followed by UFONE Short code (888).

Music Station Service:

Music Station is a complete new musical experience for PTCL landline subscribers. Subscribers can now listen to live stream of various Radio Channels, create, edit and share your Playlist from a library of over 10,000 songs in various languages or just can listen to their favorite song moods under Jukebox category.  PTCL customers will dial an access code 1011 from PTCL landline followed by UFONE short code (555).

Package Tariff:

• Song Dedication:   Rs 5 + tax /Minute
• Music Station:        Rs 3 + tax /Minute
• No service subscription required.