ZONG introduces a World Cup specific Hat Trick Offer for all prepaid customers so they can continuously enjoy using their ZONG connections throughout the World Cup. This Hat Trick Offer is the first ever Voice + SMS + GPRS combined 3 in 1 offer!

From 19th Feb – 2nd April, every day customers can enjoy 50 on net minutes + 500 SMS + 50 minutes GPRS during World Cup timings (8am – 10 pm) – all for Rs 5 + tax per day!

FAQ :

How do I subscribe to this offer?
To subscribe, dial *515# or SMS “sub” to 515

Which customers can subscribe to this offer?
Zong & M-9 customers on all Prepaid packages can subscribe to this offer

Which is the duration of this promo?
Promo is valid every day throughout the World Cup (19th Feb – 2nd April).

What exactly are the promo timings?
Offer can be subscribed at any time of the day; however, free resources (50 min on net, 500 SMS and 50 min GPRS) can only be consumed during 8 am – 10 pm. All On-Net calls, SMS (any network) and Data usage initiated during this time period will be covered under the Hat-Trick Offer.

Do the customers have to subscribe this offer everyday?
No. The offer is on auto re-subscription. Customer will remain subscribed to the offer until he/she chooses to unsubscribe or the balance is low.

Will the On-Net Minutes be consumed on per minute basis?
No. On-Net minutes will be consumed as per the charging pulse of the customer at the time of call initiation.

How will the Internet resources be given to the customers?
Customers will be given free internet access as per the data-charging mode of the customer. Customers on Volume-based data package will be given 1 MB of data, while customers on Time-based data package will be given 50 Minutes of free internet.

How do I unsubscribe to this offer?
SMS ‘unsub’ to 515

M9 – What’s Your Plan?

I just found out a new LEAKED commercial of ZONG M9!!!
It’s extremely HILARIOUS!! =D
Check it out!! =)

Just got an email from someone unknown to me so far. It says “Leaked Commercial of Zong M9”. The attached video which seems to be a teaser only tells that Zong is going to launch Pakistan’s best mobile phone package.
From the leaked TVC it appears that people will have to buy news SIMs that is why it asks to “book your number” by visiting www.m9.com.pk. But the site is not working yet, perhaps Zong will launch it with the final TVC.
Only two nights left to end the year, it is yet to see if this will be a new year launch with something unique as it claims? Call rates are already too low to make people happy on this new year, what else Zong could give is the question?

Zong has always provided its customer with the best offers and services and in continuation it now brings Zong Unlimited Offer to 37 cities across Pakistan, through which the customers can enjoy Unlimited Free Zong to Zong calls. This is a daily offer with subscription charges of PKR 7+tax. Following cities are covered in Zong Unlimited Offer:

Lahore Unlimited!

Get ready Lahore & keep your phones charged ! Now make unlimited calls without worrying about the balance or the time of the day you are calling with Lahore Unlimited!

Make unlimited calls to all your friends and family and say it all with Zong ! You are one of the largest city of Pakistan, filled with rich cultural values and we know you enjoy to be in touch with others and be with them in all situations. Through this offer Zong is offering deals of the deals to Lahorites i.e. all you can talk and in 199+tax(terms & conditions apply)*, not just this, to double the heat customers would also get an amazing SMS offer, that too unlimited for whole month, now is there a hotter offer than this??

The diagram below shows this relationship as well.

Offer Details

All customers can avail Lahore unlimited offer, all they have to do is to send “lhr” to 522.

Note

Fair usage policy applies

This offer covers Lahore city as well as selected suburbs, to check footprint of this offer, click on the image

ZONG was launched with a commitment to add value to the customer’s communication experience. This is why ZONG has been the fastest growing telecom company in Pakistan. ZONG has introduced numerous services that not just make communication affordable but also make it more exciting. Keeping all these things in perspective ZONG now launches VOICE BUNDLES for its prepaid subscribers. Using these Voice Bundles customers will get free minutes and SMS against an upfront payment. Customers will have 3 options available to select from. These 3 options are mentioned below

Voice Bundle Package

*Customers can subscribe to these Voice Bundles by calling 912 and selecting their preferred bundle of choice or typing “sub” and sending an SMS to 912.

FAQ

How can subscriber activate the voice bundles?

Customer needs to send an SMS to 912 with “sub” and bundle option or dial 912

How many bundle option are there to choose?

Customers can choose from 3 bundle options Rs. 100, Rs. 500 and Rs. 1000

What are the activation charges of voice bundle?

Customers can choose from 3 bundle options Rs. 100, Rs. 500 and Rs. 1000

Are the activation charges of voice bundle inclusive or exclusive of tax?

The activation charges are exclusive of tax 19% tax will be applied

What is the validity of the voice bundles?

Rs. 100 voice bundle has a validity of 15 days, the rest have a validity of 30 days

How many times can a subscriber subscribe to the offer?

A customer can subscribe to the offer as many times as they want in the validity period

Can this service be subscribed by any other way?

Yes, by dialing 912 IVR and selecting one of the bundle option

What is the expiry of the free minutes and SMS?

The expiry is of the bundle as given above, however, on re-subscription only the free minutes will be rolled over

Are the free minutes and SMS only for onnet?

The Free minutes and SMS are both onnet and offnet

What will happen once free minutes are completely utilized?

Once the free minutes are utilized the charging will be as per package plan

What is the last date of the offer?

This is a limited time offer

Is this offer valid for pre paid only?

Yes this offer is only valid for all pre paid packages

Zong: Jitnay Chahain Sms Karain

Zong always focuses on giving innovative things to make SMS communication easier like its new package that offers 500 SMS a day for Rs. 2.5 plus tax.

Zong was the first operator in Pakistan to introduce Daily SMS Bundle to provide its customers a simplest way to SMS 24/7 and now it has the largest variety of SMS Bundle packages to choose the package most suitable for a lifestyle.

To Subscribe:

Dial *704# to activate

Charges:

Rs. 2.50 plus tax per day

Terms & Conditions:
*500 SMS for whole day for only Rs 2.50 + Tax
*On exceeding 500 SMS, additional SMS will be charged as per tariff plan
*This bundle is valid for 24 hours only
*In order to re-subscribe, your number should be active and you must have sufficient balance available.

Zong On Hay – Win SMS, Free Minutes, Cars, Bikes and Cash

Zong has announced rewards for those who will remain on its network with number switched on – yes, just keeping your number switched on, may get you free SMS, minutes and a chance to win prizes including Suzuki Mehran, Bikes and cash.

This is first of its kind reward program for prepaid cellular users. Zong says that this program is designed to gain the most out of a consumer based reward programs which sidelines the usual practice of all operators of offering Sim lagao/Jagao campaigns.

Free SMS:

Customers will get free SMS based on the number of days they keep their phone on !

For example if a customer keeps his phone on for 5 days; on day 6th day subscriber will receive a SMS that he/she has won 10 free SMS and should call on 710 to redeem them. These free SMS are valid for 2 days. If the subscriber keeps their phone on for 5 more days until day 10; on day 11, they will receive a further 15free SMS ( redemption process will remain same). The grid below shows the free SMS received by 1 subscriber depending on how many days their phone is kept on.

Example : If you keep your phone on for 31 days, they will have received a TOTAL of 150 free SMS from ZONG – 10 free SMS after 5 day, 15 free SMS on 11th day, 20 free SMS on day 16, 25 free SMS on day 21, 30 free SMS on day 26 and 50 free SMS on day 31.

Therefore if you keep your phone continuously on for 120 days, the total number of free SMS you will receive from ZONG in this period is 865 SMS.

Please note:
1)All incentives are given automatically on redemption through 710 you will receive a SMS as you are eligible.
2)This reward is time based.

Free Minutes and SMS

In addition, if you spend more than or equal to Rs 210 in the last 30 days, you will receive additional free SMS and free On-net minutes. The grid for this is given below:

Example:

For example, if you spend Rs 210 in the last 30 days from the beginning of this offer, you will receive 5 free on net minutes and 20 free SMS, valid for 3 days.

In the next 30 days, if you spend Rs 300, you will receive 20 free on net minutes and 30 free SMS, valid for 3 days. You will receive a notification via SMS, all you need to do is call 710 to redeem your free minutes and SMS.

Lucky Draw:

15 days from the start of the campaign, there will be a lucky draw for Subscribers who have kept phone on for 15 days continuously will be eligible for participation. Also, for every day they keep their phone on after the 15th day they will get them many extra entries in the lucky draw .

There will be 3 types of lucky draws held the details of which are shown below. For each type there will be qualifying number of days (15) that the phone must be kept continuously “ON” and for every subsequent day the phone is kept on a new entry will be awarded in the lucky draw.

The table below shows the qualifying number of days and prizes.

Lucky Draw for Suzuki Mehran
1)All ZONG prepaid subscribers who have kept their phone on continuously for more than 15 days are automatically eligible for this draw.
2)Draw for Suzuki Mehran will be done monthly through a computer program and winners will be notified by SMS to visit their nearest CSC for further details.
3)Tax is deducted on prize @ 20% of value.

Lucky Draw for Bikes
1)All ZONG prepaid subscribers who have kept their phone on continuously for more than 15 days are automatically eligible for this draw.
2)Draw will be done weekly through a computer program and winners will be notified by SMS to visit their nearest CSC for further details.
3)Tax is deducted on prize @ 20% of value.

Lucky Draw for Cash Prizes
1)Any ZONG prepaid subscriber who has kept their phone on continuously for 15 days is automatically entered into this lucky draw.
2)Lucky draw for cash prizes will be held daily after 15 days from the start of the campaign.
3)There are daily cash prizes for Rs 1000 and Rs 500.
4)The cash prizes will be handed over to the winning subscribers through the CSCs.
5)Each winner will be sent an SMS, they will have to go to their nearest CSC, with winner notification SMS, original CNIC, MSISDN.
6)Tax is deducted on cash prize money @ 20% so winners of Rs 1000 will receive Rs 800 cash in hand and winners of Rs 500 prize will receive Rs 400 cash in hand
7)For cash prizes, subscribers who generate more than Rs 50 in 3 days, get an extra entry into the cash lucky draw.

Terms & condition
1)Each winner will be notified via SMS and all prizes must be collected from Customer Services Centers within 5 days of receiving SMS notification (this applies to cash, bike and car prizes) otherwise it will be void
2)Prizes will only be given to winners whose names and CNIC matches the name and CNIC on the winning number.
3)The decision of company on all awards will be final.
4)Validity of Free SMS for first 30 days will be 2 days, above 30 days is 3 days
5)Validity of free SMS/minutes given on basis of monthly usage will be 3 days each.
6)This is a limited time offer.

Now with addition of 10 cities in this phase, there are total of 25 cities being offered with LBC charges, something that other operators should start worrying about.

10 cities included in the list in current phase are: Chichawatni, Chistian, Chunian, Sargodha, Khushab, Muridke, Muzaffargarh, Pakpattan, Vehari and Hyderabad.

So Zong customers residing in above mentioned cities will get unlimited on-net calls for Rs. 7 plus tax per day.

How to subscribe:

All new and MNP subscribers get free subscription for one month, meaning that they will get this free calling facility for no additional charge for first month.

However, old customers can subscribe to this offer by sending an SMS to 522 as following:

Charges:

• For New and MNP Customers: Free of charge for first month, and then Rs. 7 per day
• Existing customers: Rs.7 per day

For more information contact helpline 310

Zong has introduced another handset offer, called Z100 with a price tag of Rs. 1,599 that will include:

• Z100 Handset
• Zong Connection
• 1000 Minutes (On-net)
• 1000 SMS

It is said that Zong will be announcing this handset pretty soon, maybe today or tomorrow at most. Earlier Zong and Ufone both have run successful handset campaigns, in fact Ufone just launched Ufone Icon yesterday. Apparently, the handset trend is going upward which is believed as a good way of earning loyal customers.

Further features of Z100 will be as following:

• FM Radio
• Torch
• Poly Phonic Ring Tones
• Loud speaker
• Phone Book Memory (300)
• SMS Memory (100)
• 6th Months Warranty

Note: Validity of using free minutes and SMS is 15 days

Handsets price is Rs. 1,599/- and will be available at ZONG franchises and retail outlets.

Along with helpline, Service Centers and email support- now Zong is offering you to register your complaints online by filling a simple form and telling your problem to Zong Complaint Management Portal.

Zong says that customers will be returned calls on resolution of complaints, however, resolution time is not mentioned at the time of complaint registry.

http://203.82.55.30/cmc/

System doesn’t give you any complaint number, that’s probably due to a fact that complaint system is being tested as of now.

Portal is also asking for username and password, which means Zong has plans to register its customers for complaint management portal. So let’s wait to see more on this support system, particularly the login thing, as its necessary to keep away the spam and un-wanted help seekers