PTCL Broadband Ramadan Offer

Key Highlights:

PTCL Broadband Ramadan sales promotional offer is being launched with two categories from 1st of Ramadan i.e. 12-08-2010.

Following are the main features of this promo;

Category 1

 1.  PTCL will Sponsor Rs 100,000 as educational expenses to 50 students applying for a PTCL Broadband Connection during the month of Ramadan.  This promo is for all existing and new broadband student package customers. The 50 lucky students will be selected via a transparent process of a lucky draw after the end of Ramadan.

Category 2

 1.  Anyone applying for a PTCL broadband during the month of Ramadan can also apply for one free easy learning card. This promo is for all new broadband customers

PTCL has doubled its broadband data rate speed and upgraded all its existing 2Mbps customers to 4Mbps data rate on the same tariff and all existing 4Mbps customers have been upgraded to 6Mbps data service at the same tariff. In addition a new 8Mbps package has also been introduced. PTCL will have the following data rates for all its broadband existing and new customers with effect from July 15^th 2010.

1. 1Mbps at Rs 1199
2. 4Mbps at Rs 1999
3. 6Mbps at Rs 4999
4. 8Mbps at Rs 6999

Free e-mail and anti spam service for Broadband Subscriber

Pakistan oldest and largest IP service provider brings you a mark of association.
Where every PTCL Broadband Connection get a free Personalized e-mail ID for life and enjoy the most reliable, spam free service.

Click the following link to avail the Free Email account service:

Highlights:

• PTCL broadband customers will get a free for life personalized e-mail account with 50mb of space.
• Broadband keeps you connected to high speed internet all the time.
• Economical packages for students
• Special packages for corporate and individuals
• Access to free movies, music, classical Pakistan plays, famous cricket matches, educational and religious contents exclusively for PTCL broadband customers.
• PTCL achieving the important milestone of taking broadband into over 414 cities/towns across Pakistan

Pakistan Telecommunication Company Limited is offering special 30% discount package for the students on 1 Mbps connection on high speed broadband services.

Pakistan Telecommunication Company Limited is giving better services to growing student segment of Broadband customers in recent years with the confidence that this package will continue to facilitate students in their educational requirements.

PTCL by launching this package has again reinforced its commitment to provide its customers with seamless services to fulfill the requirements of all the segments of rapidly growing family of PTCL Broadband customers.

EVP Multimedia and broadband, Syed Zomma Mohiuddin said that the aim behind offering this package is to provide uninterrupted service to all our existing and new student customers. He also said that we take this opportunity to thank the loyal customers of PTCL in displaying great faith in Broadband services being offered.

All other packages of greater than 1 Mbps i.e., 2 Mbps and 4 Mbps on high speed broadband services will not have the student package discount applicable which is effective from 1^st March 2010 onwards.

Broadband Student Package

Option 1 & 2: Order registration by submitting form at ‘PTCL OSS/CSCs’ OR emailing the form to ‘ PTCL Contact Center’.

1. Kindly visit the broadband student link and access the form http://www.ptcl.com.pk/student/index.php
2. If your institute is registered with PTCL, then please process with the filling of the form. In case your institution / university is not yet registered with PTCL then please request your institute / university administration to do by calling 0800-80800.
3. After completing the form, press “Submit Your Request” tab.
4. A link will appear on the top of the page to download the form in PDF format. Please Download the PDF file and have it printed.
5. This printed form has to be then validated (signed and stamped) by any of the following officials of your institute/ university.
   
   • Dean
   • Principal
   • Head of the Department
   • Professor
   • Lecturer
   • Any faculty member or
   • Administration staff of your institute

The completed and validated form can be taken to the PTCL One Stop Shops or customer services Centers for order entry and validation. OR the completed and validated form can be scanned and emailed to the following email address: student.broadband@ptcl.com.pk

1.    The order can also be placed by calling contact center 0800-80800
2.    The call center agent will guide you through the procedure of order registration and validation of your request by our CSR contacting your institute/university administration.

FAQs – PTCL Broadband Student Package

Q No.1 What is Broadband Student Package?

Student Broadband Package is a special discounted offer for students, faculty members, and administrative staff of Universities, institutes and Schools.

Q No.2 How would I know PTCL Broadband Student Package is available in my city?

Student Broadband Package is available in more than 318 cities across the Pakistan including Islamabad, Lahore, Rawalpindi, Karachi, Peshawar, Hyderabad, Quetta, Faisalabad, Multan, Gujranwala, Sialkot, and Sheikhupura. New cities are updated regularly. To know Student Broadband package is available in your city? Please call at our help line 1236

Q No.3 How much I have to pay for the Broadband Student Package?

Student Broadband package is available on 1 MB connection with the following applicable tariffs

DSL-1Mbps @ Rs.839 per month (unlimited download)

Q No.4 How can I apply for the Broadband Student Package?

You can apply for the Broadband Student Package from either of the following two ways

1. 1. Order Booking at 0800 80 800

The order can be placed by calling our contact center 0800-80800.The call center agent will guide you through the procedure of order registration and validation of your request.

1. 2. Order booking via Online Application Form

Students and Faculty /Staff members can apply online for Student Package through URL (http://www.ptcl.com.pk/student/index.php) or visit www.ptcl.com.pk

An Order Entry form will be displayed fill it with the requested information and press “Submit Your Request” tab.

An option will be available on top of the page to download the form in PDF format. Please download the file and have it printed and validate it from your concerned institute.

Q No.5 How can I validate the online application form and who is eligible to validate it?

You can validate the printed form from your institute/university. The below officials of your institute/university can validate (Sign and stamp) the form

v     Dean/Principle

v     Head of the Department

v     Professor /Lecturer

v     Any faculty member or Administration staff of your institute

The completed and validated form can be taken to the PTCL One Stop Shops or Customer Services Centers for order entry and validation. It can be scanned and E-mailed to the following address student.broadband@ptcl.com.pk

Q No.6 I have applied for the Broadband Student Package but I have not heard anything from PTCL?

It takes normally seven days for the application to be processed and validated through the concerned officials of the PTCL. There are different reasons for the delay

v     Your application is not validated.

v     Your institute has not confirmed your association with the institute.

v     We are not able to contact your institute.

Once your application is verified PTCL personnel will contact you for the provisioning of the services. For the status of your application please call at 1236. 

Q No.7 What will happen once the application for Broadband Student Package is submitted?

Once application is successfully submitted, we will process you application for verification and once your application is verified you will be intimated accordingly for the provisioning of the services.

Q No.8 Can I avail Broadband WiFi service on Broadband Student Package?

Broadband WiFi service is not available to Student Broadband Customers.

Download Broadband Installation Guide :

• Huawei (PDF) (ZIP)
• Shiro (PDF) (ZIP)
• ZTE_831 Series (PDF) (ZIP)
• ZTE-ZXDSL 831D (PDF) (ZIP)
• Zyxel (PDF) (ZIP)

Packages

Installation Charges

To subscribe to PTCL broadband service call 0800 80800

For complain registration please call 1218

Broadband FAQs

Access to free movies, music, classical Pakistani plays, famous cricket matches, educational and religious contents exclusively for PTCL broadband customers on ‘Buzz’ broadband web content infotainment portal.

Broadband Pakistan (Unlimited)

PTCL Broadband is the largest and the fastest growing Broadband service in Pakistan.  In less than three years of it launch, PTCL has acquired  423,181 Broadband customers in over  414 cities and towns across Pakistan, leading the proliferation and awareness of Broadband services across Pakistan.

Experience the Internet at its fastest with high-speed access from Broadband Pakistan, simultaneously, enjoy Voice service over the same telephone line without any extra cabling connections! Broadband Pakistan offers DSL service with unmatched reliability, affordability and connectivity.

Features

• Cost effective Always On Internet access
• High speed data download
• Unlimited download
• Free Modem
• Convenient ordering on phone and web
• No upfront charges

“Broadband Pakistan is now available in over 414 cities/towns including Lahore, Karachi, Islamabad, Rawalpindi, Quetta, Faisalabad, Multan, Hyderabad, Peshawar, Gujrat, Gujranwala and Bhawalpur.
With the option of subscribing to the speed of (1Mbps, 2Mbps,) and (4Mbps) packages, you can now choose one that best suits your surfing style.

PTCL has launched a Broadband WiFi Service to its fixed line Broadband that gives users the access to use broadband service any where with in a house.

• Pakistan’s fastest broadband service with in house WiFi facility
• Multiple people can access high speed broadband at the same time on a single broadband connection.
• Secure, password enabled protection to avoid any misuse
• Broadband connectivity with all WiFi enabled devices including, Desktops, laptops, PSP and cell phones etc.
• Strong WiFi signal up to 54Mbps
• Rs 500 Installation charges

Charges:

FAQs

Q No. 1.   What does WiFi mean?
The term WiFi means Wireless fidelity. WiFi allows local area networks (LAN’s) to be deployed without wires for clients’ devices.

Q No. 2.  What is a WiFi Technology
WiFi is a wireless networking technology that uses radio waves to provide wireless high-speed internet and network connections. WiFi works without any physically wired connection between sender and receiver by using radio frequency (RF) technology.

Q No. 3.   What is PTCL Broadband WiFi Service?
PTCL Broadband WiFi Service provides its fixed line broadband customers with high speed wireless broadband connectivity any where with in the house.

Q No. 4.   What are the benefits of PTCL Broadband WiFi Service?

PTCL Broadband WiFi service enables multiple and simultaneous broadband connectivity sessions using multiple devices such as Desktops, Laptops, PSP’s etc in a wire free home environment.

• It provides a quick and wire free Broadband and Smart TV installation at the customers premises.
• It enables in-house wireless broadband connectivity on the fastest fixed line broadband connection in Pakistan
• It is secured through password enabled protection to ensure that only the household users can access the service.

Q No. 5.  What is the Difference between Wireless broadband and WiFi DSL?
Wireless products such as Wi-Max and GPRS etc provides long range connectivity however these products have drawbacks such as inconsistency in connectivity and loss of signals depending on various factors such as change in weather or congestion in network etc. Whereas WiFi is a short range wireless technology that offers consistent and reliable broadband connectivity at the customer’s premises and users’ can enjoy the fastest fixed line broadband connectivity with flexibility to move any where with in the house.

Q No. 6.  What hardware does a computer require to access a wireless network?
Any computer or Laptop would need an internal or external wireless network adopter to be WiFi enabled. More over PTCL also provides a WiFi enabled USB dongle / Stick, in case the customer does not have a WiFi enabled system i.e. desktop PC etc.

Following are the monthly Broadband WiFi Service Charges

EVO PrePaid FAQs

EVO offers a wide variety of exciting prepaid packages that are designed to suit your lifestyle, providing our customers maximum flexibility to choose the package that best suits their needs as well as their pocket.

Time Based package FAQS

Evo Time Based Packages

Q1. What is the validity of Evo DayPass Package?
Evo DayPass package is valid for 24 hours with unlimited data downloads. The validity starts from the first time you connect to the internet. You will be charged Rs.100/day only for the days you use your Evo connection.

Q2. In Daypass package, is Rs.500 card valid for 5 consecutive days or subscriber can select any days of the month?
The biggest advantage of this package is that the subscriber pays only for the days they use the service and the unused balance remains in their account till the validity of the card loaded.

Q3. What is the validity of Evo Lite Package?
Evo Lite package is valid for 30 days. You must use your 50 free hours in 30 days as they will not be rolled over to the next month.

Q4. What will be the charges in Evo Lite Package after the first 50 hours?
You will be charged Rs.21/hour after the first 50 hours of usage.

Q5. What is the validity of Evo Max Package?
Evo Max package is valid for 30 days. The validity starts from the first time you connect to the internet. There is no data volume download limit within these 30 days.

Q6. When will my Package Activation Charges be deducted?
Your package activation charges will be deducted the first time you connect to the internet after selecting your desired package. You must have enough balance in your account to start using your desired package at the time you connect.

Q7. What is the billing cycle in prepay packages?
Subscribers get the full validity of 30 days (starting from the first connection) for EVO Max and EVO Lite package irrespective of the calendar dates. This gives subscriber complete freedom to enjoy prepay in true spirit.

Q8. If I am out of balance, will I be charged for the time period I am not using the EVO Service?
Once the package expires (24 hours for Day Pass, 30 days for EVO Max and EVO Lite), there is no deduction for the time period that you are out of balance and not using the EVO services. You can reactivate the service anytime by recharging your account.

Evo Volume Based Packages

Q1. What can I do with 1 GB?

• Send 700 emails
• Download 65 music tracks
• Download 30, two-minute videos, and
• Browse online for 30 hours

Q2. What can I do with 2 GB?

• Send 1400 emails
• Download 130 music tracks
• Download 60, two-minute videos, and
• Browse online for 60 hours

Q3. What can I do with 2 GB+?
At peak timing (7 am to 12 am) you can use as of the above 2 GB package and from 12 am to 7 am there is no end to it, download as much as you can.

Q4. What can I do with 5 GB?

• Send 3500 emails
• Download 325 music tracks
• Download 150, two-minute videos, and
• Browse online for 150 hours

Q5. What can I do with Unlimited?

• Send unlimited emails
• Download unlimited music tracks
• Download unlimited videos, and
• Browse online for unlimited hours

Q6. What is the package validity?
All packages are valid for 30days; starting the day you connect to our network for the first time.

Q7. When will I be billed for the service usage?
Customer will be charged monthly charges at the time of package subscription.

Q8. How can I check my usage limit?
Customer can get their usage by emailing at evo.support@ptcl.net.pk or by dialing our helpline 1218.

Q9. How can I recharge my EVO account?
The mode of payment will be through Vfone Prepaid Scratch Cards rechargeable through 1015

Q10. What speed I will get on this package?

• 300Kbps-600Kbps Average Download Speed (bursts up to 3.1Mbps),
• 200Kbps-500Kbps Average Upload Speed (bursts up to 1.8Mbps).