Telecom market is coming up with different valued added services these days as the customer demand is evolving due to fast and furious daily life in which people don’t get time for recreation like going out with family and friends rather prefer sitting at their premises and enjoying some readily available services. This part of world being the diehards of Cricket game, do get time for cricket whether they have to go to watch it live or staying at home watching it on TV which is not possible these days due to massive load shedding in the country.

PTCL does have solution to their problems!!!

On the occasion of Asia Cup starting on June 15, 2010, PTCL proudly announces yet another Cricket info service through which PSTN and VFONE subscribers of PTCL will be able to listen to live commentary of cricket matches just by dialing a four digit access code 1216 and listening to the live commentary.

Package Tariff:

• Each call will be charged @ Rs 1 / Minute (Exclusive of tax)
• No service subscription required.

Frequently Asked Questions:

Q1. Who can avail Cricket Info Service?
Ans: All the existing and new PTCL customers either of PSTN or WLL, who are Cricket Diehards/affectees of electricity load shedding.

Q2 . How do I access this service? What are the service charges?
Ans: You just have to dial 1216 and listen to the live commentary of ongoing match. The service would be charged Rs 1+ Tax/ Minute.

Q3. I am unable to access both the service?
Ans: Call 1236 helpline and register a complaint.

Q4.  Will I be charged for cricket info service in case there is no live match available?
Ans: Yes.

Q5. . Under which the usage charges of cricket info and call me back services will be visible?
Ans : In the monthly bill, you can see the usage charges under the head “PRS/IVR service”

PTCL is the largest Telecom Services Provider in Pakistan and always strive to create value for its valued customers. Keeping this objective in mind, PTCL has introduced another interesting and handy service branded as PTCL Conference Call (3 Party Call) service. This unique service is a good opportunity to bring families and friends closer especially on festive occasions. PTCL Conference Call is designed to enable PTCL customers to make more than one call at one time in conference mode to talk to their relatives, beloved ones and office colleagues.

How to use the service?

To initiate the conference call, the subscriber will dial the first person with whom he wants to talk and wants to be a part of conversation in three way conference. To add the third person in conversation hook flash button is pressed (subscriber hears dial tone) and phone number of the third person is dialed. Once third person picks up the call, hook flash is pressed again followed by digit three and then conference calls starts. (If there is no hook flash button then hook up key on cradle will be used)

PTCL is offering bundle package for its home users against a fixed monthly rental. Bundle offer includes following four services:
Unlimited on-net calls
Unlimited broadband
SmartTV (IPTV) with all available features
IP based home surveillance camera to secure your home from any sort of intrusions or threats

PTCL Quad Play’s Smart TV service comes with all its features, for instance
Rewind and pause live channels, which means that you can watch multiple programs being broadcast on different channels at the same time according to your desires by rewinding and watching the missed portion of the program while you were watching the other program
Video on demand (VOD) that includes over 500 movies of your choice and

TCL Quad Play’s home surveillance camera comes with multiple features such as;
SMS, e-mail and Voice alerts incase of any intrusion in your home
Remote live viewing of your home on your computer or mobile phone
Recording and storage of your camera surveillance which you can retrieve at any time

PTCL Quad Play service will be installed at the customer premises within 7 to 10 days from the date of order placement.

Tariff:

Equipment Charges:

You can pay one time for Equipment (Smart TV STB & Camera) Rs. 22,000 or otherwise monthly installment of Rs. 1050 for 24 Months

Availability:
Lahore
Karachi
Islamabad

Some of the Key Features of this service are
1. PTCL Quad Play service includes PSTN (Landline) PTCL Broadband connection, Smart TV (IPTV) and an IP based home surveillance camera to secure your home from any sort of intrusions or threats.
2. You can view your home from anywhere / a remote location on a computer or a mobile phone that is GPRS enabled.
3. The quad play service is bundled with unlimited on-net voice calls, unlimited data transfer, Smart TV service with all its features like rewind and pause live channels, which means that you can watch multiple programs being broadcast on different channels at the same time according to your desires by rewinding and watching the missed portion of the program while you were watching the other program, Video on demand (VOD) that includes over 500 block buster movies of your choice and an IP basedcamera surveillance to provide you a one stop home voice & data communication, entertainment and security solution on a single PTCL phone line connection.
4. PTCL Quad Play’s home surveillance camera comes with multiple features such as;
A. SMS, e-mail and Voice alerts incase of any intrusion in your home
B. Remote live viewing of your home on your computer or mobile phone
C. Recording and storage of your camera surveillance which you can retrieve at any time

To find more about quad play visit PTCL official webpage here.

PTCL has introduced Personal Global Number on its landline to facilitate its valued customers. Launch of personal global number as a high end value added service will enable PTCL customers to use landline more effectively and productively. They will be able to plan and receive scheduled/unscheduled call diversions at as many as six different locations using timetable and temporary routing codes respectively.

This service also provides customers with multiple incoming and outgoing features eg incoming/outgoing calls screening, incoming calls security etc. Not only this, customers will also be provided the facility of out dialing from anywhere in Pakistan using 1229 IVR and login information yet enjoy the unified billing, ie, the bill will be sent to the personal global number which is subscribed for this service.

EVP Consumer services Aasif Inam said that this new service will add more value to our landline service and further enhance PTCL image as a customer friendly service provider. SEVP Commercial Naveed Saeed said that the launch of Personal Global Number is a radical milestone achieved by PTCL in innovation and technology.

Package Tariff:
No service subscription required.
Monthly charges of Rs 50 / month

Service Benefits:
*A sense of mobility on conventional PTCL landline.
*Scheduled/Unscheduled Call diversions on 06 different location as per requirement
*Out dialing from anywhere in Pakistan using Personal Global Number (UPT#)
*Handy incoming & outgoing features bundled in one service.
*Unified billing.

How to Subscribe:

Customers can subscribe to personal global number by dialing 1236 or 0800- 8-0800, whereas post subscription of incoming/outgoing call management and complaint registration can be done through 1229 IVR or 1218.

More information about the service can be obtained from helpline: 1236.

For More Details please visit PTCL Site

Pakistan Telecommunication Company Ltd (PTCL) has announced that it will add “9? digit with all public sector telephone numbers for Karachi and Lahore – those starting with 9 digit, with effect from July 01,2010.

For instance, 042-920-4466 will become 042-9920-4466

Earlier, Digit “3” was added to all existing 7 digits numbers of Karachi and Lahore except the numbers starting with “9”.

It is important to understand that extra digits have been added to the existing phone numbers and not the area codes. Army exchanges are exempted from this change and their numbers would remain the same.

For customer with awareness and facilitation for PTCL requested PTA that the new series plan should run parallel to old one for a period of one year w.e.f July 01, 09 till July 01st, 2010. However at the completion of this period to ensure connectivity and customer convenience, customers would now hear an announcement advising them to add digit 3 or 9 to get through on PTCLKarachi and Lahore incase they forget to dial the new required digit.

SEVP Commercial Naveed Saeed said PTCL in this regard also plans to run an awareness campaign to save our customers from any inconvenience and connect them without any problems.

Aasif Inam EVP Consumer Services said this will apply to all callers calling on PTCL landline in Lahore and Karachi from PTCL landline, Mobile, NTC, SCO or other LLOs and we are specially focusing upon publicizing the change to save our customers from facing any inconvenience.

To increase the sale of EVO devices PTCL is offering a sales discount type offer. If you are and existing Evo user you can easily get this offer, Just refer EVO to your 5 friends and get 25% discount in your monthly charges for 5 months.

How it works?

First of all you must be an existing Evo Postpaid subscriber. Get a friend or family member to sign up for a new Evo connection and PTCL will give you 25% off from your next monthly bill. You can refer as many friends as you want! PTCL will give you 25% off each month for every friend that you sing up! i.e.  Refer 3 friends and get 25% off for next 3 months.

How to do it?

Fill in the contact details of anyone you think might be interested in an Evo connection in the form that can be found HERE. Your friend will get an email letting them know that you have referred them for an Evo connection. PTCL will also call your friend to confirm their order. If your friend signs up PTCL you will  get 25% off on your next bill.

Note:

• This offer is only valid for our existing Evo postpaid subscribers, however your referred friends can choose any package (prepaid or postpaid).
• Your friend must pay his first month’s bill for you to be eligible for 25% discount on your next month’s Evo bill.
• There is no limit to the number friends that you can refer.
• If the friend that you have referred returns the Evo you will not be eligible for any discount.
• If you have referred more than one friend you will get 25% off per month for each friend that you have referred. Example: Refer 3 friends and get 25% off for 3 months.
• You can refer your friends from any city where Evo service is available.

EVO –The Mobile Broadband for the Next Generation—Now Covering100 cities Nationwide

Key Highlights:

• Fastest growing coverage network—Now covering 100 cities nationwide
• Nationwide roaming—Excluding Peshawar
• Variety of Prepaid and Postpaid options
• Prepay advantage – Easy Recharge through Vfone Scratch Cards
• Unlimited Data Volume downloads!
• Superior 3G experience.
• Broadband Internet in your pocket
• EV-DO Roaming in 99 cities with auto switch over to 1 X in1900MHz CDMA Coverage areas.
• Average download speeds from 300 kbps to 500 kilo bits per second!
• Access rich media applications like live video streaming, web casts, online games and a host of other applications.
• Plug & Play – Instant Connectivity
• USB Interface – Compatible with Desktops & Laptops
• EVO devices purchased from Peshawar would not be on Roaming in other cities and vice versa.
• Sleek & stylish Flash drive supporting SD Memory card of up to 2GB.

Key Benefits:

• Never Before Speed: With PTCL Evo Wireless Broadband’s 3G network technology you now have access to internet at super fast speeds using the new USB Modem
• Internet on the Move: With nationwide roaming, customers can take their EVO anywhere in 99 cities nationwide and stay connected anywhere anytime.
• Unlimited Downloads: Customers have the freedom to download as much data as they want with EVO postpaid and MAX packages, as there are no download limits with these packages.
• Nationwide Roaming: Roaming at EVDO speeds in 99 cities. Auto switch over to Lower 1X speeds in 1900MHz CDMA coverage areas.
• Plug and Play: All you now need to do is just plug the USB Modem into your Laptop / Desktop PC and you are ready to access a whole new world of high-speed internet connectivity.
• Hassel free/Wireless: With Evo sleek and stylish devices, you are now completely free from wires.

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